RULES

CANCELLATION POLICY

Do not miss your game play! Our schedule is planned ahead and it is difficult to accommodate people who arrive late. If you must cancel, we will be pleased to change your game play or re-book your reservation with a minimum of 24 hour notice (for parties of 11 or less). For changes to bookings for groups of 12 or more, as well as for corporate and school groups, we require a minimum of seven (7) days notice.

If this deadline is not met, the time slot will be considered as used and cannot be rescheduled for a later date regardless of the reason for cancellation.

Deposits are NON-REFUNDABLE for your event. You may process payment in person, or over the phone.

IMPORTANT: Once payment is made, the themes and time you paid for will belong to you – without change, reduction, or cancellation. If you show up with less players, you will be charged for the players on your reservation. You are always welcome to reserve for less and then add to your booking later. However, space is limited and modifications to your party size is only possible if space is available.

REFUND POLICY

Adventure Quest does not offer refunds for any reason.

FAQS

Where is Adventure Quest Escape Rooms?

Adventure Quest is located in the basement of the Chilliwack Victory Church (formerly the Arts Centre), 45899 Henderson Ave, Chilliwack, BC V2P 2X6. The entrance is at the back of the building. There is ample parking.

How do I make a reservation?

Book your reservation online via our website, or email us at adventurequestescape@gmail.com.

 

Do you accept walk-ins?

Adventure Quest is not currently accepting walk-ins. Game play is by appointment only.

What if we can’t figure out the riddles?

We can give you a clue (up to 3), but the clock will not be stopped while you are being helped. If you're the competitive type, you will want to do the escape without the clues.

What if we do not show up 20 minutes prior to game time?

If we are completely booked, you will forfeit your game time and will be required to go through the booking process again.

What is the age limit to play?

Ages 6-12 may play the game with an adult in the escape room with them. Ages 12-18 may play with a supervising adult (19+) on the premises, and a Waiver Form for Minors must be signed by the supervising adult. Our Adventure Quest staff are not available to do this type of supervision for you.

What if you need to leave while the game is running?

If a player needs to leave the game for any reason, that person will not be allowed back in. If you must leave the room, there will be an exit door in every room. This will lead you to the hallway, where the emergency exits are located.

I want to bring one more friend to the game but there is no ticket available. Do you sell tickets at the door?

Yes, but only in the event that we are not fully booked. It is possible if we have a no-show, then you may purchase tickets at the door. Please contact us in advance for your convenience.

TERMS & CONDITIONS

Please arrive 20-25 minutes before your booked time to finalize payment and for preparations.

If you do not show up prior to the game time to complete the administrative paper work, it may be deducted from the initial time given for you to escape your theme.

Please note, if rooms are not filled to capacity by any given group, your party may be teamed up with other players.

Please confirm the details accordingly on the confirmation email.

Photography and video recording is prohibited. Cell phones, cameras, electronic devices and writing tools are not allowed in the game rooms. We provide secure storage for your personal belongings.

Participants who fail to abide by these rules, will be disqualified from the game.

CAUTION

For those participants who have a fear of the dark or of confined spaces, have had heart attacks or special illness, please inquire with your physician in advance, regarding your participation in our games.